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Complaints

Dear Valued Customer, To ensure that we provide the highest level of service and continue to satisfy you, we ask you to please take a few minutes of your time to let us know if you have any complaint about our services or products, including any grievances related to environmental and social issues arising from the Bank’s business activities, through below channels:

Address: 43 North 90 St. – 5th Settlement – New Cairo – Cairo, Egypt – P.O. Box 230 – Postal Code 11835

Our Customers Rights Protection Unit will contact you within four working days.

Kindly note that complaints should not be submitted directly to the Central Bank of Egypt before first being raised with the bank.